Effective Date: 1/7/2023
Information We Collect
We may collect the following types of personal information from our customers:
Contact Information: Name, address, phone number, email address.
Membership Information: Membership type, start and end dates, billing details.
Health Information: Health and fitness goals, medical conditions (only if relevant to fitness training).
Usage Data: Information about how customers use our gym facilities and services.
Biometric Data: In some cases, we might collect biometric data for access control purposes (fingerprint or facial recognition).
How We Use Customer Information
We use customer information for the following purposes:
Membership Management: To manage memberships, billing, and access to our facilities.
Communication: To send notifications, updates, and promotional offers related to our gym.
Health and Fitness Programs: To personalise training programs based on customer goals and health information.
Facility Improvement: To analyse usage patterns and improve our gym facilities and services.
Legal Requirements: To comply with legal obligations and respond to legal requests.
Sharing of Customer Information
We may share customer information with third parties in the following circumstances:
GymMaster Software: We use the GymMaster Software to manage memberships and customer data. Customer information is securely stored and processed within this software platform.
Service Providers: We may share information with third-party service providers that help us operate our gym and provide services, such as payment processing and marketing.
Legal Compliance: We may disclose information if required by law, court order, or government request.
We implement reasonable security measures to protect customer information from unauthorised access, disclosure, alteration, or destruction.
Access and Correction
Customers can access and correct their personal information by logging into their GymMaster account or by contacting our gym's staff.
Marketing and Opt-Out
Customers can opt out of receiving marketing communications from us by following the instructions in the communication or by contacting us directly.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals in this age group.