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Privacy Policy

Effective Date: 1/7/2023​

Introduction

The Gym Melbourne ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and handle customer information through the GymMaster Software

Information We Collect

We may collect the following types of personal information from our customers:

  • Contact Information: Name, address, phone number, email address.

  • Membership Information: Membership type, start and end dates, billing details.

  • Health Information: Health and fitness goals, medical conditions (only if relevant to fitness training).

  • Usage Data: Information about how customers use our gym facilities and services.

  • Biometric Data: In some cases, we might collect biometric data for access control purposes (fingerprint or facial recognition).

How We Use Customer Information

We use customer information for the following purposes:

  • Membership Management: To manage memberships, billing, and access to our facilities.

  • Communication: To send notifications, updates, and promotional offers related to our gym.

  • Health and Fitness Programs: To personalise training programs based on customer goals and health information.

  • Facility Improvement: To analyse usage patterns and improve our gym facilities and services.

  • Legal Requirements: To comply with legal obligations and respond to legal requests.

Sharing of Customer Information

We may share customer information with third parties in the following circumstances:

  • GymMaster Software: We use the GymMaster Software to manage memberships and customer data. Customer information is securely stored and processed within this software platform.

  • Service Providers: We may share information with third-party service providers that help us operate our gym and provide services, such as payment processing and marketing.

  • Legal Compliance: We may disclose information if required by law, court order, or government request.

  • Consent: With customer consent, we may share information for specific purposes not covered by this Privacy Policy.

Data Security

We implement reasonable security measures to protect customer information from unauthorised access, disclosure, alteration, or destruction.

Access and Correction

Customers can access and correct their personal information by logging into their GymMaster account or by contacting our gym's staff.

Retention

We retain customer information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

Marketing and Opt-Out

Customers can opt out of receiving marketing communications from us by following the instructions in the communication or by contacting us directly.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals in this age group.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.

Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at info@thegymmelbourne.com.au

By using our gym facilities and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.

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